Frequently Asked Questions
Can I drop off my computer for repairs?
No. I do not have an office where computers can be dropped off.
Do you sell parts?
No. We only provide onsite services.
What are your hours and how fast can you get here?
Monday through Friday from 09:00 AM to 5:00 PM. Service outside of those hours may be available on a case-by-case basis. To find out how fast we can get to you please call 614-338-5619 now.
How much will this cost me?
$80 per hour while onsite. $55 per hour for remote phone support. $155 flat rate for depot repair (parts not included)
Can you get rid of viruses on my computer?
In most cases the answer is yes.
My computer crashed is my data lost?
A computer crash can mean a lot of different things. We can recover data from working hard drives. If the drive is not working, we can refer you to a disaster recovery service.
Do you work on Apple / Mac?
Yes, we do. We can setup, network, transfer data, perform upgrades and install software on all Apple Computers. Repairs can be made on out of warranty products.
Should I buy a new computer?
A computer is designed to last 4-6 years. Upgrades and repairs can extend the life of your computer. Let us help you decide.
Can you help me over the phone?
We gladly discuss options, give suggestions and talk you through quick procedures over the phone. We encourage you to call us any time you have a question. More involved problems may require that we connect to your system remotely so we can see exactly what you are dealing with.
Which virus protection is the best?
The best virus protection is one that is installed and has up to date virus definitions. If you can get that protection without paying for it, that is even better. We can help you select virus protection that works best for you.
No. I do not have an office where computers can be dropped off.
Do you sell parts?
No. We only provide onsite services.
What are your hours and how fast can you get here?
Monday through Friday from 09:00 AM to 5:00 PM. Service outside of those hours may be available on a case-by-case basis. To find out how fast we can get to you please call 614-338-5619 now.
How much will this cost me?
$80 per hour while onsite. $55 per hour for remote phone support. $155 flat rate for depot repair (parts not included)
Can you get rid of viruses on my computer?
In most cases the answer is yes.
My computer crashed is my data lost?
A computer crash can mean a lot of different things. We can recover data from working hard drives. If the drive is not working, we can refer you to a disaster recovery service.
Do you work on Apple / Mac?
Yes, we do. We can setup, network, transfer data, perform upgrades and install software on all Apple Computers. Repairs can be made on out of warranty products.
Should I buy a new computer?
A computer is designed to last 4-6 years. Upgrades and repairs can extend the life of your computer. Let us help you decide.
Can you help me over the phone?
We gladly discuss options, give suggestions and talk you through quick procedures over the phone. We encourage you to call us any time you have a question. More involved problems may require that we connect to your system remotely so we can see exactly what you are dealing with.
Which virus protection is the best?
The best virus protection is one that is installed and has up to date virus definitions. If you can get that protection without paying for it, that is even better. We can help you select virus protection that works best for you.