Frequently Asked Questions!

Can I drop off my computer for repairs?

We do not have a store front. If you do not wish to have the service performed at your place, we can arrange for a pickup, repair and delivery that fits your schedule. Please refer to Depot Repair.

Can you get rid of viruses on my computer?

We can attempt to remove viruses, spyware, trojans, malware, hijacks and the multitude of other malicious code that is being introduced on a daily basis. This process can take considerable time and still be unsuccessful. The only true guarantee of virus removal is backing up data files, erasing the hard drive and reloading software, including up to date virus protection, from its original media. This process takes approximately three to six hours to complete. Please refer to Time Blocks.

My computer crashed is my data lost?

A computer crash can mean a lot of different things. We can recover data from working hard drives. That means if we can hook your hard drive to our computer and see it we can recover your data. If the hard drive has a mechanical or electronic failure so that normal computers can not detect it, we will only charge a minimal fee and may still be able to recommend a service that can help you.

Do you work on Apple / Mac?

Yes, we can setup, network, transfer data, perform upgrades and install software on all Apple Computers. Repairs can also be arranged through our authorized 3rd-party business partners.

Why are your rates lower than your competitors?

We’re not sure why some places charge small business owners more than residential customers. When you buy the computer they don’t charge you more because you own a business. So the question is why are their rates higher than ours?

How do I protect my computer?

There is no way to guarantee 100% protection. The best chance is achieved by combining internet security software, safe web surfing and e-mail practices, a regular data backup plan, routine maintenance and periodic inspection by a professional.

Should I buy a new computer?

That all depends on what you use the computer for and why you are considering a new one. Gamers are the ones that require the newest and fastest equipment on the market. Usually, a computer is designed to last 3-7 years depending on it's original level of quality. A lot of upgrades and repairs can be relatively inexpensive. Restoring a computer's hard drive to the original factory image can solve most of your computer problems. Let us help you decide.