phone: 614-338-5619
email: help@keypcsolutions.com
Can I drop off my computer for repairs?
We do not have a store front. If you do not wish to have the service performed at your place, we can arrange for a pickup, repair and delivery that fits your schedule.
What are your hours and how fast can you get here?
We work Monday through Friday from 08:00 AM to 6:00 PM. Service outside of those hours may be available on a case by case basis. Most services can be scheduled the same day or next business day. To find out how fast we can get to you please call 614-338-5619 now.
How much will this cost me?
A total cost is hard to determine up front. There are too many variables to consider. A one hour service call is $90.06 which includes the hourly rate, trip fee and applicable tax. A lot of service can be provided in that hour. For example a new computer can be setup, connected to the internet, e-mail configured, printer installed, etc.
Software installation, data transfer, virus removal and hardware diagnostics can take more time. For bigger jobs we offer depot repair which includes taking the computer to do the work offsite then delivering it back and setting it up again. This is $154.79 including tax. If parts are needed, they are purchased and sold to you at cost.
Can you get rid of viruses on my computer?
We can attempt to remove viruses, spyware, trojans, malware, hijacks and the multitude of other malicious code that is being introduced on a daily basis. This process can take considerable time and still be unsuccessful. The only true guarantee of virus removal is backing up data files, erasing the hard drive and reloading software, including up to date virus protection, from its original media.
My computer crashed is my data lost?
A computer crash can mean a lot of different things. We can recover data from working hard drives. That means if we can hook your hard drive to our computer and see it we can recover your data. If the hard drive has a mechanical or electronic failure so that normal computers can not detect it, we will only charge a minimal fee and may still be able to recommend a service that can help you.
Do you work on Apple / Mac?
Yes, we can setup, network, transfer data, perform upgrades and install software on all Apple Computers. Repairs can also be arranged through our authorized 3rd-party business partners.
How do I protect my computer?
There is no way to guarantee 100% protection. A computer is both mechanical and electrical so there are lots of things that can go wrong. The best chance is achieved by combining internet security software, safe web surfing and e-mail practices, a regular data backup plan, surge protection or battery backup, routine maintenance and periodic inspection by a professional.
Should I buy a new computer?
That all depends on what you use the computer for and why you are considering a new one. Gamers are the ones that require the newest and fastest equipment on the market. Usually, a computer is designed to last 3-7 years depending on it's original level of quality. A lot of upgrades and repairs can be relatively inexpensive. Restoring a computer's hard drive to the original factory image can solve most of your computer problems. Let us help you decide.
Can you help me over the phone?
Sometimes we can help you to solve problems yourself over the phone. We gladly discuss options, give suggestions and talk you through procedures at no charge. We encourage our existing customers to call us any time they have a question. It is easier to ask for assistance up front rather than try to figure it out on your own only to make a mistake. In the cases where we can not resolve the problem or answer the question over the phone we can set up a time to come out and fix the problem for you.
Can you help us with our website?
Key Computer Solutions can design a custom website for our customers. We are also able to update most existing websites. We do not host the websites ourselves but rather use companies that specialize in hosting services like GoDaddy or GoPapi. If you are looking to get your small business or personal blog on the internet, call us to discuss your options before paying too much. If you want to do it yourself, we can show you the basic web tools needed and how to use them.
Which virus protection is the best?
The best virus protection is one that is installed and has up to date virus definitions. Another plus is if you can get that protection without paying for it. We can help you select virus protection that works best for you.
Frequently Asked Questions